Titre du poste

Gaming Operations Manager - Nairobi

Description

Position : Gaming Operations Manager - Nairobi

We are seeking a dynamic and experienced Gaming Operations Manager to oversee and optimize our gaming operations. The successful candidate will manage day-to-day operations, ensure smooth gaming experiences, and drive business performance in alignment with company objectives. This role requires a strong understanding of gaming platforms, team management, and operational strategy.
Key Responsibilities

  • Oversee daily gaming operations, including platform performance, game launches, tournaments, and events.
  • Develop and implement operational strategies to enhance player experience, engagement, and retention.
  • Manage and mentor the operations team to achieve performance targets.
  • Coordinate with technical teams to ensure seamless gaming platform performance and resolve operational issues.
  • Monitor KPIs, analyze data, and generate reports on gaming operations, player engagement, and revenue metrics.
  • Develop and enforce operational policies, procedures, and best practices.
  • Liaise with marketing, customer support, and content teams to drive campaigns, tournaments, and community engagement.
  • Ensure compliance with industry regulations, licensing requirements, and ethical gaming standards.

Required profile for job ad : Gaming Operations Manager - Nairobi

The ideal candidate is an experienced professional with a strong background in gaming or esports operations and a proven track record of managing high-performing teams. They possess deep knowledge of gaming platforms, tournament management, and digital entertainment ecosystems, with the ability to optimize operations for player engagement, retention, and revenue growth.
They demonstrate excellent leadership, organizational, and problem-solving skills, with a data-driven approach to decision-making and the ability to collaborate effectively across technical, marketing, and customer support teams. Highly adaptable, tech-savvy, and customer-focused, the candidate ensures seamless gaming experiences while maintaining compliance with industry standards and regulations.
Qualifications & Experience

  • Bachelor’s degree in Business Administration, Information Technology, Game Design, or a related field.
  • Minimum of 5 years’ experience in gaming, esports, or digital entertainment operations, with at least 2 years in a managerial role.
  • Strong knowledge of gaming platforms, esports ecosystems, or online gaming operations.
  • Proven leadership, team management, and problem-solving skills.
  • Excellent analytical, organizational, and communication abilities.
  • Familiarity with gaming regulations, licensing, and compliance standards.

Key Competencies

  • Operational planning & management
  • Team leadership & development
  • Data-driven decision making
  • Customer & player-focused approach
  • Strategic thinking & execution
  • Tech-savvy with a strong understanding of gaming platforms

Job criteria for job ad : Gaming Operations Manager - Nairobi

  • Job category :
    Management - Purchases - Sales
  • Industries :
    Marketing, communication, media - Sports, cultural and social action - Tourism, leisure activities
  • Employment type : Permanent contract
  • Region : Nairobi
  • City : Nairobi
  • Remote work :
    Hybrid
  • Experience level : 5 to 10 years - More than 10 years
  • Educational level : High school - Technical school - College - HND - Bachelor - Master
  • Number of Position(s) : 10
  • Salary expectations :
    KSh 300,000 - 400,000
  • Team management :
    Yes
  • Management
  • Strategy
  • Team Leadership
  • Business Administration
  • Compliance
  • Planning
  • Leadership
  • Sales
  • Purchases
  • Team Management
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Type de poste
Temps plein
Lieu du poste
Nairobi, Kenya
Date de publication
3 janvier 2026
Valide jusqu’au
3 mars 2026
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Poste : Gaming Operations Manager - Nairobi

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