Titre du poste

Customer Service Representative - Kigali

Description

Position : Customer Service Representative - Kigali

Do you enjoy helping people and finding solutions? Are you passionate about providing excellent service and making a positive impact? We’re looking for a friendly and dedicated Customer Service Representative to join our team and deliver outstanding support to our valued customers.
Responsibilities :

  • Provide exceptional service to customers via phone, email, and chat
  • Answer inquiries and resolve issues in a timely and professional manner
  • Process orders, returns, and exchanges
  • Maintain accurate customer records and data
  • Collaborate with team members to improve customer satisfaction

Required profile for job ad : Customer Service Representative - Kigali

Skills & Qualifications:

  • Excellent communication and problem-solving skills
  • Friendly, positive attitude and a customer-first mindset
  • Ability to multitask and work in a fast-paced environment
  • Previous experience in customer service is a plus
  • Basic computer skills and familiarity with CRM systems

What We Offer:

  • Competitive salary and benefits
  • Supportive, team-driven work environment
  • Opportunities for growth and advancement

Job criteria for job ad : Customer Service Representative - Kigali

  • Job category : Marketing, communication
  • Industries : Call centers, hotlines
  • Employment type : Fixed-term contract
  • Region : Kigali Province
  • City : Kigali
  • Remote work :
    No
  • Experience level : Less than 2 years - 2 to 5 years - 5 to 10 years
  • Educational level : College - HND - Bachelor
  • Spoken language :
    english > fluent
  • Number of Position(s) : 1
  • Team management :
    No
  • Sales
  • Customer Service
  • outbound calls
  • Inbound Marketing
  • Communication
  • Telemarketing
  • Emailing
  • Data Collection
  • CRM
  • Marketing Communication
  • Marketing
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Type de poste
Temps plein
Lieu du poste
Kigali, Rwanda
Date de publication
19 décembre 2024
Valide jusqu’au
17 février 2025
Close modal window
Poste : Customer Service Representative - Kigali

Loading...