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Titre du poste
Customer Relationship Manager - Lusaka, Northern, Southern, Western.
Description
Position : Customer Relationship Manager - Lusaka, Northern, Southern, Western.
We are looking for an experienced Customer Relationship Manager responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with our new clients. In this role, the ideal candidate should be an excellent communicator who can grasp customer needs and brainstorm ways to fulfil them.
Responsibilities:
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products to increase sales.
- Meet with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Know your competition and strategies accordingly.
- Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers' needs.
Required profile for job ad : Customer Relationship Manager - Lusaka, Northern, Southern, Western.
- A bachelor's degree in administration or a related field.
- Proven experience as a Client Relations Manager or Relationship Manager
- A minimum of 3 years' experience.
- Excellent interpersonal and communication skills.
- Background in customer service; industry knowledge is a plus
- Experience tracking relevant KPIs (e.g. customer satisfaction)
- Proven track record of meeting and exceeding targets
Job criteria for job ad : Customer Relationship Manager - Lusaka, Northern, Southern, Western.
- Job category : Accounting, controlling, finance
- Industries : Advice, audit, accounting
- Employment type : Permanent contract
- Region : Lusaka - Northern - Southern - Western - International
- City : Lusaka, Northern, Southern, Western.
- Experience level : Less than 2 years - 2 to 5 years - 5 to 10 years - More than 10 years
- Educational level : High school - Technical school - College - HND - Bachelor - Master - Doctorate
- Number of Position(s) : 3
- Controlling
- Management
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
Organisme employeur
Type de poste
Temps plein
Lieu du poste
Lusaka, Northern, Southern, Western., Zambie
Date de publication
7 novembre 2024
Valide jusqu’au
3 janvier 2025