Call Center Position - Cairo

We are looking for a Call Center Position.
Responsibilities :

• Handling inbound calls: Answering incoming calls from customers and providing assistance with inquiries, complaints, or requests.
• Resolving customer issues: Identifying and resolving customer problems efficiently and effectively.
• Providing product information: Answering questions about products or services.
• Processing orders: Taking and processing customer orders.
• Handling returns and exchanges: Assisting customers with returns or exchanges.
• Troubleshooting technical issues: Diagnosing and resolving technical problems for customers.
• Providing technical guidance: Offering advice and support on how to use products or services.
• Upselling and cross-selling: Promoting additional products or services to customers.
• Closing sales: Converting customer inquiries into sales.
• Recording customer information: Accurately entering customer data into databases.
• Updating customer records: Maintaining accurate and up-to-date customer information.
• Adhering to quality standards: Following company guidelines for customer service and sales.
• Monitoring performance: Tracking individual and team performance metrics.
• Working in a team environment: Collaborating with other call center agents to achieve team goals.
• Sharing knowledge: Contributing to a positive and supportive team culture.